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Returns and Exchange Policy

Returns and Exchange Policy

At Yogue Activewear, we strive relentlessly to bring you the highest quality products. Our quality team ensures that every product shipped is carefully scanned for any issues. However, in the rare case you want to return/exchange your product, here is our returns policy :

1. You must inform us about the return/exchange within 48 hours of delivery by replying back on the order confirmation email that you received at the time of placing the order. Please note that a telephone call is not enough to initiate the return process.

2. We will be happy to exchange the products for size / style. In the rare case that you totally didn't like the product and want to return it, please mention the issue in the email.

3. Once your exchange/return request is approved , there are two ways : 1) You can either self-ship the item to us OR 2) We can arrange for reverse pickup.

4. Kindly note, due to prohibitive logistics charges, we are unable to provide pickup services for footwear products, customers are therefore requested to send us back the footwear at the address undersigned.

5. When we receive back the item, our quality team will inspect it. All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted. If the items apparel and especially footwear are found be to be already used, they will be sent back to the customer and the charge of this shipment will need to be paid by the customer.

6. In the case of exchange, we will then ship you the new item. Please note the item can be exchanged only once.

7. In case of return, if you have paid via credit-card or bank transfer, we will transfer you the amount. This will be done within 7 days of receiving the product back.

8. In case of return, if you have paid via Cash-On-delivery, we will issue you a coupon equal to the COD amount for your purchase. You can use this coupon to do any other purchase on our website. We do NOT provide return bank transfer for COD orders.

9. Yogue Activewear reserves the right to withdraw return / exchange on certain discount items.

10. Items marked for Clearance Sale are deeply discounted and can neither be exchanged nor returned.

11. If you have any other queries / concerns regarding returns, please reach out to us at contact@yogue-activewear.com

 

Sincere Regards,

Team Yogue Activewear

Return Address :

Toska Labs Pvt Ltd

Khasra 75, Vill. Sadarpur,

Sector 45 Noida UP 201301

+91 8800 67 9900

 

Sizing Guide
Sizing Guide - ACTIVEKICKS
Activekicks Size Chart